Terms and Conditions
TERMS AND CONDITIONS
WEBSITE USAGE TERMS AND CONDITIONS
Welcome to the Katie Blake website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
It is your responsibility to ensure that any product information or delivery service meets your specific requirements.
You acknowledge our copyright over the design, layout, look, appearance and graphics and written content.
You acknowledge that unauthorized use or infringement of that copyright may give rise for us to a claim for damages against you.
Use of this website is subject to the laws of England, Northern Ireland, Scotland and Wales.
INFORMATION ABOUT GLENCREST SEATEX LIMITED
This website is operated Glencrest Seatex (Trading as Katie Blake) Glencrest Seatex is registered in England and Wales company registration number, 1696729. Glencrest Seatex Ltd makes every effort to adhere to the Consumer Rights Act 2015 (DSRs) the Electronic Commerce Regulations (ECRs) and the Privacy and Electronic Communications Regulations (PECRs). If you have any questions or would like to know more about how we meet these regulations, please contact us by email or call us on 01702 527814 or sales@glencrestseatex.co.uk
TERMS AND CONDITIONS OF SALE
These terms and conditions act both to protect your consumer rights and those of Glencrest Seatex as a company. Please read these Terms and Conditions of Sale carefully. By placing an order through the website, you confirm that you have read, understood and agree to these Terms and Conditions of Sale in their entirety.
If you do not agree to these Terms and Conditions of Sale in their entirety, you must not order any product through the website.
Product and service descriptions
We have taken reasonable steps to ensure that all products have been fairly described and offered to you at a fair price inclusive of VAT. However, when ordering products through the website, please note that:
Orders will be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.
All prices are displayed in Sterling inclusive of VAT.
Delivery can be expected within 7 days (in most cases). If a delivery cannot be completed after the customer has confirmed their availability to the couriers, a re-delivery charge of £75 will be applied to the customer account.
The dimensions of our furniture descriptions are an approximation only.
We cannot guarantee that your monitor's display will accurately reflect the colour of the product on delivery.
All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available and offer a refund or an offer on an alternative product at the same cost to us. The alternative product must be the same price as the cancelled goods.
How to place an order
Please add any goods you wish to order to your online basket by clicking "Add to Basket". Please note product accessories are available at an additional cost and do not come with the product unless otherwise specified. Take care when placing your order and ensure that you have the accessories that you require. You are not committed to any purchase until you have confirmed your order and made payment in full, and even then, you have a right to cancel. Once you have placed your order by going to the "Checkout", we will acknowledge your order and allow you the opportunity to alter any details. Once you have checked and confirmed that the details of your order are correct, you must provide your customer details and authorise us to conduct the payment transaction from your credit or debit card. You may only authorise payment from a card in your name. If the goods you order are not available for any reason, we will inform you of the position by e-mail (at the email address provided with your order details).
If the goods are temporarily out of stock, we will ask if you wish to wait for the goods to become available. If you do not, we will refund any money debited/charged to your credit or debit card in respect of the unavailable goods.
Payment
Payment is processed when you place your order inclusive of VAT which is added on any furniture for delivery within the UK and EU. During the secure checkout process, you will be asked to complete your payment details. All fields indicated as compulsory (*) must be completed. All card payments are subject to authorisation by your card issuer and we take payment when we accept your order shortly before dispatch. For your peace of mind, the site uses a secure hosting service that implements secure sockets layer technology to protect your credit card information.
Acceptance of your order
Soon after you complete the online checkout process, we will send you a confirmation email detailing you order, guarantee and your right to cancel. Our acceptance of your order will take place at the time we have charged/debited your card and dispatched the order to you.
Delivery Timescale
Goods you have ordered will be delivered direct to the address (where your payment card is registered for the first order), usually within 7 working days.
Should you have any questions about an order you have placed with us, we welcome you to contact us email or telephone 01702 527814.
UK Delivery
Our Standard delivery includes delivery to hard standing or kerb side if by pallet. You’ll also receive a call from your delivery driver before they are due to arrive, so you’ll know when to expect them. Please note packaging removal is not included within this service.
Glencrest Seatex offers delivery across the UK mainland but if you live in a remote location, it is your responsibility to contact us and ensure that we can deliver to your specified address before you place an order.
Up To 10 Year Guarantee
Please note that our 10-year guarantee only covers furniture for structural damage, rust and fade in the UK. However, it does not include the glass, cushions and parasols.
The specification of furniture is made to withstand the weather conditions in the UK, therefore may not be suitable to foreign climates. Extreme temperatures may cause the rattan to contract and expand, consequently leading to damage or cracking. Should the consumer wish to move furniture outside of the UK, Glencrest Seatex are not liable for any consequent damage, due to foreign weather conditions.
Glencrest Seatex reserves the right to not apply the 10 Year Guarantee in cases where we deem inappropriate misuse or in instances where the product or products have been tampered with by a third party. The guarantee will also not apply in instances deemed to be fair wear and tear.
CANCELLATIONS, RETURNS & REFUNDS
If you are a UK consumer, you have the legal right, under the Consumer Rights Act 2015 to cancel your order within 14 working days following the receipt of your order.
If you wish to cancel a product you have ordered from us, please be aware of the following the terms that apply:
I want to cancel the order prior to dispatch: by law you are permitted to cancel your order prior to dispatch but please contact Glencrest Seatex as soon as possible so that we can minimize the overheads and inconvenience of any costs incurred. This should be by telephone and confirmed by email.
Refunds will be issued to the original method of payment used at the time of purchase. We cannot issue a refund to a different credit or debit card.
(If the account you used to make your original purchase has since been closed, we recommend you check with your banking institution or credit card company to make arrangements with them to receive your funds).
I want to return damaged products: If the products you receive are damaged on delivery, you should notify Glencrest Seatex as soon as possible so that we can organise collection, refund or substitution without charge to you.
RETURNING AN UNWANTED ITEM
Unfortunately, we won’t be able to refund your return costs if the item is merely unwanted.
However, if the item was delivered in an unsatisfactory condition, please send it back to our UK address where it will be assessed by our returns team and a postage refund will be processed where possible.
You should return your items via a secure and insured delivery service (such as Royal Mail recorded Delivery), as we cannot accept responsibility for goods not received. A proof of signature is required to confirm receipt. We recommend you keep your tracking number until your refund or exchange has been processed. Please note that all return postage costs are the responsibility of the customer.
We will refund postage for any faulty items returned to us; however, we cannot accept liability for an item until it has been returned to us and has been confirmed as faulty. Merchandise must be returned in its original condition to be accepted as a return.
Returns are usually processed within 24 hours of receipt; once confirmed that the item is in perfect condition in undamaged original packaging. However, please note that during our seasonal sales and periods of promotional activity, processing may take longer.
If you have any questions about the return’s procedure, please do not hesitate to contact our Customer Assistance.
We’re here to help!
COMPLAINTS
If for any reason you wish to lodge a complaint, please telephone us 01702 527814 followed by an email or letter using the above address. We will endeavour to acknowledge your complaint within three working days.
In the case of damaged or incorrectly supplied goods, we may offer you a replacement or substitute product at cost to us. Any refunds given by us will be made to the debit/credit card account provided when you placed your order.