FAQ's

Katie Blake Product Guarantee – Terms & Conditions

1. Scope of Guarantee

This Guarantee applies exclusively to products sold under the Katie Blake brand and is extended to the original purchaser only. The duration and terms of coverage vary according to the specific product category and material, as set out below.

This Guarantee is non-transferable and commences from the date of delivery or collection. It operates in addition to, and does not affect, your statutory rights under consumer law.

2. Duration of Guarantee by Product Category

3-Year Structural Guarantee

Applicable to the following ranges, including tables, chairs, benches and loungers:

• Aluminium
• Woven
• Fabric
• Rope

2-Year Structural Guarantee

• Pergolas

1-Year Guarantee

Applicable to the following components and products:

• Parasols, parasol bases and covers
• Furniture covers
• Cushions and cushion boxes
• Lazy Susans
• Firepit parts and protective shields
• Table-tops (Ceramic, Ceramic Glass, Glass, Teak)
• Upholstery fabrics (faux leather, textilene, solution-dyed fabric)
• Adjustable-height table mechanisms
• Recliner and lounger mechanisms
• Piston mechanisms
• Protective feet and caps

3. Exclusions and Limitations

This Guarantee excludes claims arising from or relating to the following:

Fair Wear and Tear & Misuse

• Normal wear and tear, including fading, stains, burns, cuts, scratches, scuffs, and indentations.
• Improper use or negligence, including damage by pets or exposure to unsuitable environments.
• UV exposure: Fading due to sunlight or discolouration of teak (which naturally turns silvery grey).

Weather, Force Majeure & Environmental Damage

• Fire, flood, or acts of God.
• Damage from extreme temperatures, high winds, or other weather events for which the furniture is not designed.

Natural Characteristics

• Fading or expansion of resin weave due to sunlight or temperature, including sagging or cracking of the weave.

Aluminium Paint Oxidisation

Flaking due to oxidisation is a natural chemical process and is excluded from this Guarantee.

Cushions & Upholstery

• Cushions must be stored indoors during extended periods of non-use. Mould, mildew, or animal damage caused by improper storage (e.g. under non-breathable covers) is excluded.
• Upholstered fabrics may be affected by dye transfer (e.g. denim). This is not a manufacturing defect.
• Any water ingress due to exposed vents or improper storage.

Tabletops

• Manufacturing defects in Spray-Stone, Ceramic Glass, and Teak tops must be reported within 7 days of delivery.

Coastal Exposure

• Painted aluminium products exposed to salt air may corrode more rapidly. Regular cleaning is required in coastal areas. Corrosion from such exposure is excluded.

Improper Use or Maintenance

This Guarantee shall be void where:

• Products have not been maintained or assembled in accordance with instructions.
• Modifications or repairs have been carried out without the prior written consent of Katie Blake.
• Products are stored or used in a manner inconsistent with guidance (including misuse of protective covers or non-breathable materials).

Commercial Use

Unless expressly agreed in writing, products used in non-domestic or commercial environments are not covered. Where agreed, a 1-Year Frame Guarantee applies to commercial use.

4. Guarantee Activation

To activate your Guarantee, registration must be completed within 28 days of delivery at: PRODUCT REGISTER

Proof of purchase is required. Uploaded receipts must clearly display the date of purchase and authorised stockist. Without activation, this Guarantee may not be honoured.

5. Making a Claim

To submit a claim under this Guarantee:

• Contact the point of purchase (e.g. garden centre or authorised stockist), supplying proof of purchase and detailed photographic evidence of the issue.
• The retailer will assess the claim and determine appropriate action in accordance with these terms.
• Where a valid claim is accepted, remedies may include: repair, replacement of parts, or a partial refund (at Katie Blake’s sole discretion). Where products are over 12 months old, return to stockist or Katie Blake may be required at the customer’s cost.
• If unresolved, contact customer services at: support@katieblake.co.uk

6. Limitation of Liability

In all circumstances, Katie Blake reserves the right to:

• Undertake the most cost-effective remedy (repair, part replacement, or refund).
• Take ownership of any replaced or refunded product.
• Limit any claim to the original purchase price paid.

7. Data Usage

Data collected during Guarantee activation is used for product support and marketing communications (where opted in). Personal data will not be shared with third parties without written consent.

8. Right to Amend

Katie Blake reserves the right to revise this Guarantee at any time. The version in force at the time of purchase shall apply.

9. Statutory Rights

This Guarantee operates in addition to, and does not affect, your legal rights under UK consumer law. For guidance, contact your local Citizens Advice Bureau or Trading Standards office.

Important

Retain your proof of purchase. It is a condition of this Guarantee that a valid receipt or purchase confirmation is provided upon request.

For any questions or concerns about your furniture, the retailer you bought from is the best person to contact.

If you purchased the furniture on our online store, please reach out to support@katieblake.co.uk 

Please reach out to the original retailer from which you acquired your furniture, so they may place an order for you.

Alternatively, please contact Sales@katieblake.co.uk where one of the team may assist you.

Assembly instructions come with the furniture, or you can reach out for support by emailing support@katieblake.co.uk

All our tabletop glass products are made from toughened and tempered materials, meaning they can manage temperature changes without any issues. Nevertheless, if there is a risk of something like a broken tree branch in windy weather falling onto your glass, we recommend taking it off the table and storing it indoors.

It's always a smart idea to use coasters with plates, glasses, and hot dishes placed on Katie Blake woven furniture. Leaving them unprotected may cause scratches to the glass surface. Be aware that concentrated sunlight can create burn marks if magnified through drinks glasses.

Exposure to climate variations, especially colder temperatures, can result in the accumulation of dirt and mildew, which is simply washed away using warm, soapy water and a soft scrub brush.

All Katie Blake woven products feature a durable grade of tubular aluminium in the frame, making them rust-resistant. For added strength. If rust appears, clean the area with a warm water and scouring pad, then dry it and apply Katie Blake Touch up paint.

The Katie Blake woven collection preserves the visual appeal of rattan yet does not suffer from the same wear and tear.

Made from extruded polyethylene, this range is also resistant to discolouration, however extended sun exposure may result in minor discolouration over time.

All Katie Blake woven tables must be put together, with assembly instructions included. All chairs, Sofas, loungers and Corner Units arrive fully assembled.

When exposed to high temperatures, the weave may become slightly flexible. It will return to its original shape once the temperature decreases, which is expected behaviour without any damage to your furniture.

Our tables are crafted by hand, allowing for a slight variance in dimensions. If a notable disparity is observed, contact Sales@katieblake.co.uk with accompanying images.

This product is designed to be easy to clean and maintain. Spillages can be removed using an absorbent sponge or cloth. Stubborn stains can be safely removed with a household stain remover and warm, handwashing. After removing the fillings, you can machine wash the cushion cases at 30 degrees Celsius with your chosen detergent, air dry only.

Katie Blake cushion storage bags provide superior protection, when stored in a dry environment off the floor.

Our Katie Blake cushions feature high-quality polyester fabric that's fade-resistant and showerproof. Perfect for outdoor use but be sure to cover them or bring them in when not in use for optimal longevity and to avoid watermarks. The weatherproof polyester material ensures your cushions look as good as new all season long.

Yes at 30 degrees after removing the filling.

Cushion fillings should first be removed prior to placing them in the washing machine at a temperature setting of 30° degrees Celsius for cleaning and left to dry naturally.

Our fabric contains UV stabilizers to combat the effects of long-term exposure to ultraviolet light, helping to minimize fading and keep your furniture looking beautiful.

For the best protection, it's recommended to cover your furniture when not in use.

Katie Blake cushions offer superior safety and quality assurance due to their flame-retardant construction and compliance with Trading Standards & FIRA's fire safety regulations. As members of LOFA, our cushions provide the ultimate in comfort and safety for your home

This cushion is designed for maximum longevity and performance and should be stored in a dry environment to prevent mildew, warping, and discoloration.

Our cushion boxes are perfect for keeping your outdoor furniture cushions safe and sound.

Available in two sizes — standard for dining set cushions and large for modular sofa sets — our cushions fit every seating need.

It is recommended to keep cushions indoors during colder seasons. During colder months, it's essential to keep cushions in a temperature-controlled environment to reduce the risk of damage and extend their lifespan.

For optimal protection against garden and environmental dirt, a cover should be used for woven furniture. To avoid the accumulation of mildew, it is suggested to take off the covers occasionally to permit condensation to disperse. As laid out in the care and maintenance guide, all cushions should be taken off prior to covering the furniture.

When purchasing a Katie Blake Night Cover, the warranty of your furniture is extended from three to ten years, depending on the furniture design.

To clean the exterior of the cover, use warm water and a soft brush. We do no advice machine-washing. For a gentle, protective clean, the product is designed with a water-resistant exterior that is easy to maintain.

Please refer to the diagram on either your original packaging or the original cover listing on our website.

We recommend you contact the store you bought the furniture set from to enquire about the correct Katie Blake furniture cover, or search for the listing on our website, where our recommended cover will be listed. For further queries, you can email support@katieblake.co.uk.

Condensation can be mistaken for a leak but may arise from temperature or humidity in the air. To reduce the chance of moisture collection, try these tips: Ensure furniture is dry before covering, encourage air flow with a Katie Blake cover. Keep in mind that no cover can totally protect against condensation.

Please note that our furniture covers are water resistant as no cover can completely protect against condensation.

Our polyester fabric is designed to resist fading from ultraviolet light, a natural process that breaks down the chemicals that make up the colours. Enjoy long-lasting vibrant colour for years to come.

The plastic inserts should be removed from the base tube to ensure the right fit, and both screws on the side should be loosened.

Maintain the condition of your umbrella's canopy through gentle cleaning with warm, soapy water and a soft cloth. No machine washing is necessary to retain a luxurious feel with the removable canopy.

Katie Blake parasol poles range in diameter from 38mm to 48mm, all specifications can be found on our website product description pages.

All our parasols have a UV factor of 50.

Our parasols offer optimal sun protection with their high UV factor, ensuring that you can stay out in the sun for hours without worry.

A minimum of 25kg should be used as the base weight when using a parasol independently, particularly in windy or gusty environments, to ensure stability.

When used with a table guide

• 15 kg - 2m to 2.5m parasol
• 20kg - 3m + parasol

Excessive winding of parasols should be avoided; too much tension may cause the internal mechanism to malfunction, resulting in difficulty in both opening and closing the umbrella.

Katie Blake provides a 1-year structural manufacturers' guarantee on all parasols, which must be registered online within 28 days of delivery to activate coverage. Terms and conditions apply.

To ensure optimal stability, it is essential to use a Katie Blake Parasol Base when incorporating a parasol with your furniture.

When not in use, unattended, or when windy, it's important to carefully wind down a parasol. Failing to do so can result in damage to both your furniture and the parasol itself.

Please note, parasols should only be used as sunshades, not umbrellas.

The Katie Blake Parasol is built to withstand the elements. Its canopy is water-resistant, for protection from sudden showers.

Our replacement parasol poles are designed for quick and easy assembly. Secure the pole to your parasol with a solid fit and enjoy reliability and sturdiness you can trust. Contact Sales@katieblake.co.uk to enquire about a replacement bottom pole.

We recommend lubricating the bearings beneath the plastic casing on the cross-brace with a product such as WD40. After that, carefully remove the tracks from their stationary location.